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International Market Centers Expands Buyer Services Staff and Activities

International Market Centers (IMC) is expanding its Buyer Services Team by focusing new and existing staff with expertise in four primary market categories – gift, home decor, furniture and apparel – and launching a new, in-house outbound Call Center in Atlanta to directly service more buyers each market cycle.


“We are leveraging our learnings and successes in growing Las Vegas Market over the last eight years to develop a specialized team to nurture our valuable buyer relationships,” said Karen Olson, Senior Vice President, Marketing for IMC. “The knowledge and expertise of the team we have developed provides a personalized service to our buyers that is unmatched in the industries we serve.”


Buyer Services Staff Expands


IMC’s Buyer Services Team now features category specialists tasked with supporting key and national accounts across primary product categories to strategically grow market attendance. They work across IMC’s campuses, providing one-on-one contact with buyers and serving as IMC’s liaisons to nearly 100 regional, national and international buying groups and associations. The team is:


  • Vice President of Buyer Services, Cindy Henry whose expertise derives from years of experience as an exhibitor, volunteer service on the industry boards of the Gift & Home Trade Association (GHTA) and the Gift Sales Manager Association (GSMA), and extensive vendor, retailer and sales representative relationships.
  • Director of Buyer Services, Sarah Hilton who manages buying group and association events for all apparel, social occasion and home and gift markets as well as gift key accounts in Atlanta and Las Vegas.
  • National Accounts Manager for Apparel, Michelle Harrison who brings more than 30 years of apparel experience – including owning a showroom with more than 30 collections – to her management of apparel, bridal and social occasion key accounts in Atlanta.
  • Key Accounts Manager for Furniture, Leigh Chastain who has been with IMC since inception as the buyer liaison for the Top 100 and Beyond Furniture Retailers and furniture buying groups in High Point and Las Vegas.
  • Design Services Manager, Tasha Norland who engages with the design community in the Atlanta market. She also serves on the board of the Atlanta chapter of the American Society of Interior Designers (ASID), as well as the board of ADAC.
  • Retail Services Manager, Marisa Walker who manages exhibitor partnership programs, new booking initiatives, buyer amenities and buyer incentives in Atlanta.
  • Key Account Manager for Home Décor, Logan Avidon who joined the team in June and will support the markets in Atlanta, Las Vegas and High Point.


Atlanta In-House Call Center Launches


The opening of a new Atlanta-based in-house Call Center builds upon the success of IMC’s existing Call Center operations in Las Vegas, which has grown market attendance by more than 50 percent since its inception eight years ago.


“The Call Center activity supplements the more targeted, high-touch outreach from the Buyer Services Team,” added Olson.  “This will create increased bandwidth for IMC to directly reach more buyers each market cycle, and to drive attendance growth for all IMC Markets going forward.”


Five Atlanta-based full-time call center representatives are dedicated to buyer outreach for IMC’s major gift and home décor markets, six apparel markets and open-year-round design center in AmericasMart Atlanta. They will provide one-on-one contact with key retailers and designers to identify their market needs and product preferences.


Upcoming markets in Atlanta include The Atlanta International Gift & Home Furnishings Market, July 9 – 15, 2019; World of Prom, August 5 – 9, 2019; and Atlanta Apparel, August 6 – 10, 2019. For more information about these or other upcoming markets, events or daily showroom access, visit


About International Market Centers, L.P.: International Market Centers, L.P. (IMC) is the world’s largest operator of premier showroom space for furniture, gift, home décor, rug, and apparel industries. International Market Centers owns and operates nearly 20 million square feet of world-class exhibition space in High Point, N.C., Las Vegas and Atlanta. IMC’s mission is to build and operate an innovative, sustainable, profitable and scalable platform for the furniture, gift, home décor, rug, and apparel industries. For more information on IMC, visit


NOTE: Buyer Services staff photographs are available upon request.


Press Contacts:


Cathy Steel,, (203) 340-9251

Chelsea Peabody Bohannon,, (404)220-2141

Dallas Britt,, (336) 821-1507


Oct. 29, 2020 – International Market Centers (IMC) today announced a significant expansion of its customer outreach, marketing and brand strategy teams to support the company’s rapid development of omnichannel solutions for the gift, home and apparel industries. The company-wide and customer-centric strategy includes the expansion of its buyer services and customer success teams as well as the creation of a new brand strategy team dedicated to supporting the launch of its Juniper suite of digital solutions, powered by IMC_di (IMC’s Digital Innovations division).

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ATLANTA / LAS VEGAS – (December 2, 2020) – Leaders from 11 major trade associations and buying groups – representing nearly 12,000 buyers of home decor and gift – recently gathered virtually with International Market Centers’ (IMC) Buyer Services team in a series of timely discussions that will inform and enhance the groups’ participation in markets through pandemic recovery and beyond.

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ATLANTA – June 28, 2020 – International Market Centers (IMC) today announced the hiring of Sarabeth Jackson as Director of Buyer Engagement for Apparel. Jackson, who brings 10 years of retail, sales, customer service and recruiting experience to the role, reports to Cindy Henry, IMC vice president buyer engagement.

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